Staff Development Training
Sexual Harassment Prevention for Employees
Employees in this workshop will learn the legal definition and implications of sexual harassment. The workshop uses case study discussions, handouts, and a question-and-answer session as learning tools.
Violence
Prevention for Employees
In this workshop, participants will learn the possible warning signs of and proper responses to threats. Different types of threats are described so that employees are able to discern whether certain behaviors
are more or less likely to result in violence. Participants also learn techniques for diffusing tense situations.
Stress Management
for Home and the Workplace
Stress crosses all boundaries. Stress at work can lead to stress at home, and stress at home follows us to work. This workshop helps participants assess their current level of stress, develop coping skills
for that stress, and develop an individualized stress management plan that is specific to individual personality and circumstances.
Communication Skills
No matter what your communication style, we all need help learning how to communicate more effectively with others. This workshop offers practical information on key sources of miscommunication, strategies
and tips useful to anyone in any setting, and basic conflict management skills.
Managing Anger
It’s funny to think that when we are “attacked” at an intellectual or emotional level, our bodies prepare to respond physically—the trick is to transfer that energy into productive
mental energy. This training is designed to help you recognize your style of dealing with anger. Participants will learn strategies for turning anger into information and productive energy.
Time Management in the Workplace
We frequently overlook the importance of good time management. Good time management skills can decrease stress and increase effectiveness. This short workshop offers numerous time management tips and is
tailored to address specific issues with time management in your job.
Quality Customer Service
The customer wants it, your boss definitely wants it, but quality customer service is not always easy when your job often puts you in difficult situations with difficult customers. This workshop helps
participants learn how to build good customer relationships that benefit everyone.
Conflict Management
Conflict is a part of life, especially in stressful work situations where interdependence is critical. This workshop will offer vital information on the dynamics of workplace conflict, basic communication
skills for conflict, and conflict management strategies.
Workplace Diversity
Workplace diversity must be addressed head-on in today’s companies. Participants in this workshop will learn definitions of and attitudes toward differences, recognize personal attitudes toward differences,
and know the possible verbal and nonverbal sources of miscommunication between various groups.
Managing Change
When major re-structuring occurs, organizations sometimes find it difficult to meet both the needs of their employees and organizational needs. As companies re-structure themselves to become more competitive
in the global market, this workshop helps employees with the challenges associated with change.
|
