Client Satisfaction Survey

Please choose the button for each item below that best describes your response to the question. Your answers to these questions will help us improve our services. Your responses are confidential. If you prefer, you can download this survey and fax it to Frank Horton Associates at 919-850-9825. Thank you for your help.

	Strongly Agree	Agree	Unsure	Disagree	Strongly Disagree	Not Applicable
Company Name (if desired)
FHA Counselor's Name (if desired)
My initial call was responded to in a prompt and courteous manner.
My EAP counselor was knowledgeable and helpful.
My EAP counselor’s manner made me feel comfortable.
I have seen improvement regarding the problems that brought me to the EAP.
I was pleased with the referral I received from the EAP.
I have noticed improvement in my job performance.
I would recommend the EAP to co-workers.
I was impressed with the EAP program overall.
Can you think of any ways the Employee Assistance Program could improve the quality of the services provided to you and your organization?

Download the Client Satisfaction Survey (20kb pdf)