Client Satisfaction Survey

Please choose the button for each item below that best describes your response to the question. Your answers to these questions are confidential. If you prefer, you can download this survey and fax it to Frank Horton Associates at 919-850-9825. Thank you.

Company Name (if desired)
FHA Counselor’s Name (if desired)
  Strongly Agree Agree Unsure Disagree Strongly Disagree Not Applicable
My initial call was responded to in a prompt and courteous manner.
My EAP counselor was knowledgeable and helpful.
My EAP counselor’s manner made me feel comfortable.
I was pleased with the referral I received from the EAP.
I would recommend the EAP to co-workers.
I was impressed with the EAP program overall.
As a result of receiving assistance:
  a) my productivity on the job has improved.
  b) I feel I am better able to function at home.
  c) I feel less stressed about my situation after seeing a counselor.
  Yes No
Prior to services, did your problem or concern affect:
  a) your concentration at work.
  b) your relationships at work.
  c) the quality of your work.
  d) your overall ability to function at work.
Did your problem or concern cause you to be away from work?
Can you think of any ways the Employee Assistance Program could improve the quality of the services provided to you and your organization?

Download the Client Satisfaction Survey (28KB PDF)

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